Privacy Policy

This website is owned and run by Personal Units Sport Company ("we", "our", "us”), part of Personal Units Sport Company. If we use the term “our Group”, this means us and our subsidiaries, our ultimate holding company and its subsidiaries (or any of them). The term “our online services” refers to, our mobile and tablet applications, our pages on third party social media platforms such as Instagram, Facebook, Twitter, Instagram Google+ and any other websites or apps we own or run from time to time. The term “our services” refers to our online services and any of our other products and services offered from time to time. If you use any of our services, we will refer to you using the terms “user”, “visitor”, “you”, “your”, “yours” in this policy.
We respect the privacy rights of our visitors and recognize the importance of protecting the information collected about them. This privacy policy is about how we collect, store, and use the personal information that you provide to us. As part of our commitment to your privacy rights and security
This privacy policy explains:

• 
  What personal information do we collect from you and how?
  • How this information may be used?
  • Who we will share your personal information with?
  • Marketing opt-in and opt-out provisions
  • How you can access your personal information and keep it up to date
  • Safeguarding your personal information
  • How we can make changes to this policy?
  • Where and how to ask questions or contact us about this policy?
  If you are under 15, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing with us.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

We collect the following information in order to allow you have your profile on our Application platform :
1) Name .
2) Email address.
3) Age.
4) Gender.
5) Birthday.
6) Phone number ( for authentication purposes and wont be shared with other platform ).

 We also while you are using our Application platform we do use location services to allow us show the nearest PODs locations only and not to track your activities or share it with other platforms.

HOW THIS INFORMATION MAY BE USED
Whenever you give us your personal information, we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, such as contact you in case of emergencies or send you any new updates about our Brand or New offers .

When you use our services: If you use any of our services, register for or attend one of our locations, set up, look at or change your account details or a member of our Customer Care team, we will record your personal details. Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalized POD experience. We keep the information you provide and may use it for several purposes, including: (i) accounting, billing, reporting and audit; dedupe, statistical and market analysis, and marketing information; (viii) advertising and marketing for us, our Group and third parties; (ix) developing, testing and maintaining systems; (x) studies, research and development; (xi) customer surveys; (xii) customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; (xiii) where required by law or in connection with legal proceeding or disputes; and (iv) any other uses set out in the terms and conditions for use of our services. For these purposes we may disclose your information to one or more of the other organizations listed in the section called “who we will share your personal information with”.

Payment card details will not be saved and not to be shared with any of our partners or any of our third parties and will only be used to process your subscriptions or bookings , using our payment partner's systems.
We may also use your personal information to send you marketing updates, as detailed in the next section.
Tracking how our online services are used: We collect, and use third parties to collect and share with us, information from lots of visitors to our online services and analyze it to build up a picture of how people use our applications. This helps us improve the services we offer. We may also give anonymous statistics about visitors to other, reputable organizations, but the information we provide will not include details that would allow these organizations to identify you. For more information on our use of cookies, please read our cookie policy.
Customization of our online services and advert targeting: We may use the information you give us about yourself and the information we collect via cookies when you use our online services to build up a picture of your interests. We may then use this information to try to make sure that when we send you marketing communications and when you visit our websites or use our online services, you don't miss offers and information that might interest you. This information may also be used by our third-party advertising agencies and networks, to advertise our own- or third-party products and services to you when you visit third party websites and online services. This is called advert targeting or interest-based advertising. For more information on how to reject targeted advertising or interest-based advertising cookies please read our cookie policy.
Testimonials: If you give us feedback, we may use it to improve our services and we may publish it online or offline to promote our business and our services. We will ask for your permission before we publish it.
Comments and reviews submitted to our online services: If you wish to submit a comment or feedback on a blog or article featured on our services, we may (but are not obliged to) publish your comment online or offline to promote our business and our services. We will collect your name or username which will be displayed next to your comment and e-mail address, which will not be published, but which we may use to contact you in relation to your comment.
Mobile services: When you request our mobile services, we may keep your mobile phone number, the make and model of your phone, the operating system used by your phone and details of your network operator, and we will link a unique identifier to your mobile phone number. We’ll store your device language, app language, country. We need this information in order to provide the features and services enabled through our mobile services and to administer our mobile service. Our TAG POD mobile services use your location to show your closest POD. We may also use it for SMS or voice marketing and market research.
Social networks: If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter, Google+, information you provide will be subject to the third party’s privacy policy, as well as this privacy policy.
Direct marketing: For information on how we may market to you, please read the section called “marketing opt-in and opt-out provisions”.
Customer surveys: Every now and again, we may ask you for your opinion on our services and the products you have purchased through our services. When we do research or surveys, we may use cookies and may combine the information collected by those cookies with your answers.

WHO WE WILL SHARE YOUR PERSONAL INFORMATION WITH
We may share your information with other companies in our Group, who may use it for their own business purposes, as set out in their privacy policy. These purposes may include financial reporting and analysis, strategic planning, the development of customer segmentation and metrics to provide a consistent view of our customer base, research and analytics, to help us source the right services or products in future and make better product recommendations, more effective targeting of our marketing campaigns, the creation of inspiring content and editorial features, the development of new products and collaboration opportunities with designer brands. It will also may use to provide more tailored marketing by phone, post, email, SMS or any other means (electronic or otherwise) and you expressly agree to such use.
From time to time, we may engage third party business partners to provide information about you or to collect personal information on our behalf. We may also share or match your data with third party business partners to provide you with the products, services or information you ask for or for interest-based advertising. We may pass your information onto one or more of the following organizations: (i) data processing companies, mailing houses and other third party suppliers working on our Group’s behalf; (ii) ad-serving agencies and other advertising intermediaries; (iii) credit reference or fraud prevention agencies, which may keep a record of that information; (iv) research students, universities and other research and development organizations; (v) regulatory bodies, government and enforcement agencies, such as the police.
Every now and again, we receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organization asking for it.
We collate information about site traffic and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you personally.

MARKETING OPT-IN AND OPT-OUT PROVISION
We offer you the chance to receive news and PODs updates which, depending on your preferences, we will discuss with you by phone or live chat or send to you via email or SMS. These include alerts for new locations, features, enhancements, special offers, contests, events of interest, and one-off marketing promotions. You can opt-out of receiving these updates, if you wish.
We, or our third-party business partners, may also ask you if you want to receive marketing if you enter a promotion or attend an event thrown or sponsored by us. Other companies in our Group may also pass your personal information to us for marketing use.
Marketing communications you subscribe to will only be sent by our Group.
You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind.

please contact our Customer Service team on +966 540659090 or by email at customercare@TAG-POD.com or chat with us from the Application and our Customer service will contact you if needed.
If you tell us that you do not want to receive direct marketing, we will still contact you in order to provide you with products and services you request and for administration purposes.

HOW YOU CAN ACCESS YOUR PERSONAL INFORMATION AND KEEP IT UP TO DATE?
You have the right to see information we hold about you which is your name, email address, Date of Birth, mobile number and billing address. If you would like a copy of your personal information, please contact at customercare@TAG-POD.com and we will provide you with it.
You have the right to review and update your personal details. If for any reason you are concerned that the personal information, we hold is not correct, please visit our App, go to My Account on the home page and select “Edit Profile” Section.

To receive a copy of your chat conversation simply request this when exiting Live Chat or contact our Customer Care team by emailing customercare@TAG-POD.com for chats.

 
SAFEGUARDING YOUR PERSONAL INFORMATION
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us as much as we can. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. using and releasing any information you have provided and, as well as measures designed to prevent unauthorized access or use. When you place a subscription or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use.

HOW WE CAN MAKE CHANGES TO THIS POLICY
We may update this privacy policy from time to time so you may want to check it each time you give us personal information or use our App or Website.

WHERE AND HOW TO ASK QUESTIONS ABOUT THIS POLICY?
If you require more information, please contact our Customer Service at customercare@TAG-POD.com If you wish to talk directly to us, please call +966 540659090.