FAQ’s

Our PODs

  Where are the PODs located?

    Currently we are at Riyadh KSA, as we are trying to be close to you, we rapidly add more PODs to stay closer! make sure to allow our App to access your location so the App can list for you all PODs within 50 KM away and don’t worry you can click on “Get Directions” so no Hussle to find your POD.

  What are the tools available?

  As we care about your experience, we provide different tools at each POD with the highest quality, you can see all tools available at each POD through the App so no surprises! not to forget the Virtual Personal Trainer system which allows you to select from huge list of exercises, customize it as you wish and start your work out.

 Do you provide lockers?

     We knew you will ask! our PODs are private so during your session the space is yours and yours only where you’ll no longer require a locker!

 If I forgot something at the POD?

      Your POD will make you feel safe so for sure you may forget something, our representative checks each POD after every single session, he will collect it and customer service will contact you with details on how to get it back, however we highly recommend you to check your stuff before you leave as we can’t be responsible of lost items.

 Do you have water?

  Each POD is equipped with small fridge filled always with water, and if you are into room temperature water, you will find it on the stand , and don’t worry its always FREE!

Do I need to bring my towel?

    It’s up to you, we do keep our body wipes which will get you fresh again to continue your day normally!

  Do you have showers?

  Since our locations can vary and always has a great view, showers are not available however, did you try our Body Wipes? you definitely won’t need a shower .

 Do you have food and drinks?

     We don’t at the moment , but feel free to send us your recommendations via email at customercare@tag-pod.com .

Subscriptions

 Who can join TAG POD?

      We at Tag Pod encourage youth people to maintain healthier and happier lifestyle from an early age, we offer both genders above 15 years and above to join us, we also recommend you on this age to have a supervision by having a personal trainer or one of your parents join the you during your sessions.

When I join, can I use all PODs?

Our mission is to keep it simple and easy to access, for that you can access our Pods by selecting the Pod you want to use and book the available time, however some of our Pods will be at corporates facilities which be restricted to corporates users only therefor we are hiding them in the list of available locations.

Therefor we have 2 different types of users:

Corporate User – You can use your Corporate Pod only.

Individual User – You can use all Public Pods.

Can I put my Tag Pod subscription on hold?

    As we are keeping it simple, we allow you to pay as you go or subscribe from the different subscriptions which we are keeping it up to 6 months available as we believe you may need a break from time to time , that’s for sure if the subscription wasn’t used to book any Pod yet , for the booked sessions please refer to Terms and Conditions .

What if I want to cancel my Tag Pod?

              Our plans are simple and doesn’t add any commitments or contracts on your side!

Can I get my money back?

              Unfortunately, refunds are not an option, due to our plans which are flexible to a degree you Pay-As-You-Go.

How do I send my feedback?

              We aim to provide you with the vibes you are looking for so we do love to know if we’re doing well, so do tell us about your success stories at our Pods, share with us any ideas to make it even better experience for you ! we will ensure you will be contacted by our team the soonest.

POD Rules

Can I bring a friend to the Pod?

Working out with family member/friend is more fun and helps keep you motivated. All you need to do is to add another Person to the session you are booking with only a small top up, each Pod allow different number of persons due to the space of our Pod.

What is the Pod opening hours?

              You have the flexibility of being able to work out any time you want! our Pods are open starting from 5:00 AM till 2:00 AM every day.

* For corporate Pods opening hours will be determined as per the agreement with the corporate.